Privacy Policy

1. Information We Collect When You Visit Our Website

1.1 Device Information

When you visit our website, we automatically collect certain technical data about your device, including:

  • the browser you use
  • your IP address
  • device identifiers (such as a randomly generated unique ID)

As you navigate the site, we may also collect:

  • pages you view
  • time spent on each page
  • links you click
  • keywords used to locate our website
  • the website or platform that referred you to us

This “Device Information” does not personally identify you and is stored only for as long as necessary to operate and improve the website.

1.2 Cookies

We use cookies — small files placed on your browser — to collect Device Information.

Some cookies are essential for the site to function (e.g., remembering items in your shopping cart). Because these cookies:

  • do not identify you as an individual, and
  • are required for the functioning of an ecommerce website

we do not need to ask for your permission before using them.

We may also use third‑party cookies from time to time to analyse website activity or support advertising campaigns. If these cookies could indirectly identify you, we will always request your consent before placing them.

1.3 Log Files

We may collect information such as your IP address, browser type, internet service provider, device type, and timestamps. This information helps maintain site security and diagnose technical issues. It is retained only for as long as necessary.

2. Information We Collect When You Register or Make a Purchase

2.1 Personal Information

When you make a purchase or create an account, we may collect:

  • your name
  • company name
  • billing or delivery address
  • telephone number
  • email address

2.2 Payment Information

When you make a purchase on our website, your payment is processed through Shopify Payments or Shopify’s approved third‑party payment providers. Shopify is Level 1 PCI DSS compliant, which means your payment information is handled according to the highest industry security standards.

We do not store your full credit or debit card details on our servers. When you enter payment information at checkout:

  • Your full card details are sent securely to Shopify or the payment processor, where they are encrypted and processed.
  • If you choose to save your payment method for faster checkout, this information is stored securely by Shopify through “Shop Pay”, Shopify’s accelerated checkout service.
  • In these cases, Shopify may store your payment card number and expiry date, but this is done securely and in compliance with PCI DSS.

We may store limited, non-sensitive information—such as:

  • the last 4 digits of your card number
  • card type (e.g., Visa, Mastercard)
  • card expiry date

This information is only used to help you recognise your saved payment method. The full card number, CVV, or magnetic‑stripe data is never stored by us and never accessible to us.

You can remove any saved payment methods at any time through your customer account or by managing your Shop Pay preferences. If you have opted in to Shop Pay, you may also delete your Shop Pay account directly to remove stored payment details.

3. How We Use Your Information

3.1 Device Information

We use Device Information to:

  • detect potential fraud or security risks
  • improve our website’s performance and user experience
  • analyse site traffic, browsing behaviour, and marketing effectiveness

3.2 Personal Information

We use Personal Information to:

  • process and fulfil orders
  • manage your customer account
  • communicate with you (e.g., confirmation emails, customer support)
  • screen for potential fraud

With your consent, we may also send you marketing or promotional information about our products and services.

4. Sharing Your Information

We may share your Personal Information or Device Information with third‑party service providers acting as data processors on our behalf. These partners help us operate our website, process payments, fulfil orders, or provide marketing and analytics services.

We may also share information where required to comply with legal obligations or respond to lawful requests.

5. Remarketing and Advertising

We may use certain information (Device or Personal) to show you targeted advertisements or marketing content we believe may interest you. This may involve sharing data with platforms such as Google, Bing, or Facebook.

6. Do Not Track

Our website does not modify its data collection behaviour when receiving a “Do Not Track” signal from your browser.

7. GDPR – Your Rights

If you reside in a country where the EU General Data Protection Regulation (GDPR) applies, you have the right to:

  • access the personal data we hold about you
  • request corrections or updates
  • request a copy of your data
  • request deletion of your data (subject to applicable retention requirements)

To exercise these rights, please contact us using the details on our website.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, legal obligations, or operational needs. Updated versions will always be posted on this page.

9. Contact Us

If you require further information about this Privacy Policy, please contact us via the contact page on our website.